Deutsche Telekom’s in-flight connectivity solution is designed to meet your airline’s requirements while exceeding your passenger’s expectations. Easy log-on, access to the industry’s largest partner ecosystem, and solid customer insights help drive your Wi-Fi revenue across the entire passenger journey! We are one of the only telco providers in the in-flight connectivity business, with years of experience – important factors that help you grow your business.
Buckle up and discover the benefits we offer across various customer touchpoints – pre-flight, in-flight and post-flight.
Reach out and promote Wi-Fi in the air at the point of sale! Let your passengers purchase before their flight – in the comfort of their home or even on the go. We have a ready to install voucher system you can plug straight into your own booking flow. Of course, if you prefer to implement it yourself, we also offer a state-of-the-art API. Plus, you can increase customer loyalty with targeted marketing campaigns, for example with our discount code system with built-in success tracking. Don’t worry: if you prefer printed vouchers, we’ve got those too.
Smart service on the ground: Your passengers can purchase before boarding, making their flight more comfortable than ever before.
In-flight connectivity represents an entirely new level of passenger comfort. The shorter the flight, the more important it is to get your passengers online quickly. We offer smart purchase flows designed to make log-on and payment as pain-free as possible. Deliver a superior Wi-Fi experience to your passengers via our app, or benefit from our SDK to create your own.
Telekom’s in-flight connectivity solution gives you automatic access to the industry’s largest partner ecosystem – immediately boosting take rates and average spend per session. Of course, we also support various payment options, ranging from Amazon Pay to Visa.
With our offering, passengers enjoy seamless connectivity. A single click connects them to in-flight Wi-Fi.
For airlines, connectivity revenue is about more than just selling Wi-Fi. With our solution, you receive conclusive customer insights that drive take-up rates while delivering fantastic response ratios by connecting directly to an incentive (discounted Wi-Fi). In addition, you can augment earnings by working with our survey partners, who are keen to discover your passenger’s opinions.
Our state-of-the-art reporting system provides all the information you need to make informed decisions that will increase your customers’ satisfaction with connectivity.
Post-flight, customer surveys provide a deep understanding of passenger requirements, while detailed analysis increases business intelligence.
As a leading ISP, we understand the multiple building blocks that need to be in place to ensure success. There are a few obvious ones such as reaching customer touch points, personalizing the customer experience, having a large partner ecosystem, and ensuring competitive pricing. However, there are a myriad of hidden contributing factors. To name a few: customer data management, legal compliance, continuous feature development, tax logic, accounting and reporting.
In addition to our pre-flight, in-flight and post-flight solutions, we provide service excellence with a dedicated in-flight team. By offering platform scalability, we help optimize costs while driving revenue through easy log-on and our huge customer base.