ONE Connectivity Experience

At Deutsche Telekom Global Carrier we offer a truly unique way to provide a superior cabin Wi-Fi experience for users and airlines. We do that by aggregating all your Wi-Fi connectivity provider services into one coherent solution, supported by the integration of our IFC functions into your app. This results in reduced complexity, streamlined operations and a uniform look and feel for passengers. You’re also able to directly offer services, increase reach and gather relevant customer insights from all sources through centralized and transparent data analytics. Enabling you to effectively find new ways to monetize your in-flight Wi-Fi service while boosting your brand recognition.

Deutsche Telekom Cabin Wi-Fi Hub

At the heart of our harmonized Wi-Fi service is our Deutsche Telekom Cabin Wi-Fi Hub – another solution that is unprecedented in the industry. Outfitted with our proprietary software, it provides state-of-the-art, software-as-a-service (SaaS) of the physical access point on every aircraft across your fleet. Connected to on- ground, centralized hosting, any modifications, launches of new features, or updates can be quickly and easily implemented, which also enables faster go-to-market. Initial installation can be swiftly performed during regular maintenance inspections, resulting in no unnecessary downtime. Our Cabin Wi-Fi Hub provides one cohesive cabin Wi-Fi solution that simplifies management and results in a harmonized user experience. All of which leads to increased PAX Net Promoter Score and new ways to uncover revenue potential.

  • ONE Seamless Access Solution – One Simplified Approach to Connect PAX

    As a global, Tier One telco carrier with 12 years of in-flight Wi-Fi expertise, we offer the best in-air internet service available – along with access to the industry’s largest partner ecosystem. We’re extremely proud of our innovations. A few years ago, we played a major role in building the world’s very first integrated satellite and ground-based LTE network for cabin Wi-Fi. And we’re not done yet! With our Deutsche Telekom Cabin Wi-Fi Hub, we’re on a mission to provide passengers a one connectivity experience. We will not stop innovating and working on simplifying the passenger online journey. We make it as seamless as possible to stay connected at all times – everywhere – with our products and services set to transform the in-flight experience for passengers and airlines alike.

  • ONE Connectivity Management – Reduces Management Complexity of Multiple IFC Providers

    If you’re like most airlines, you work with a variety of IFC providers, as well as with satellite or satellite plus air-to-ground solutions. That makes managing and routing traffic a complex operation. Thanks to our single Wi-Fi platform, operated over our Cabin Wi-Fi Hub, we offer the perfect solution. Our Connectivity Management module takes care of all your traffic routing needs. It offers centralized session and user management, AAA support, standardized APIs, and lawful interception facilitation. Plus, we understand global data compliancy regulations due to our ISP footprint in more than 50 countries, MNO relationships in 11, and several local ISP registrations and licenses. Let our Connectivity Management help you reduce complexity, streamline operations and provide consistent IFC experiences to customers.

  • ONE Plan & Campaign Management – Generate Revenue Through Connected Passengers

    With the Plan & Campaign Management module, you are able to roll out IFC promotions and campaigns across different IFC providers, all at once. That’s thanks to our Cabin Wi-Fi Hub, offering centralized management across entire fleets. This makes it easier to generate revenue with new business, cross-selling and financing opportunities. You can, for example, offer passengers free, time-limited Wi-Fi access, hand out vouchers, or provide sponsored access options. In addition, you can easily deliver flexible pricing models based on city pairs, volume, time of day, speed and proposed service usage – ranging from chat-only to premium plans with higher bandwidth allowance. All these features increase brand recognition and loyalty. Plus, with us as your ISP, you benefit from our partnerships with global MNOs.

  • ONE Data Analytics – Get to Know Your Customer and Make Informed Improvements

    If you had a clear view of what your customers‘ interests are and what online services they use onboard, you would be able to generate revenue and build customer loyalty. That is exactly what you get with our ONE Data Analytics solution. It offers centralized data analytics over one common database that aggregates all inflight Wi-Fi usage data – and is fully GDPR and data compliant. We provide customized and user-friendly dashboards with advanced visualization across IFC providers. So, you can see how many sessions and how long a passenger was connected – which enables you to discuss sponsoring options with partners or offer new auxiliary location services. Those can include car rental at the destination or travel insurance, offered over the airline’s website or onboard magazine.

  • ONE Customized Solution – Increase Wi-Fi Usage by Creating ‘Like-at-Home’ Experience

    With our Customized Solutions, passengers feel as if their connectivity is just like at home. That’s due to benefits such as providing geo-localized IP addresses, which allows passengers to receive familiar services based on country-specific filters and rules. Traffic shaping is also available, which optimizes bandwidth depending on passenger behavior, so that as many as possible can stay connected. Thanks to our data analytics, you can see if they’re mostly watching videos or sending emails. You can then balance loads by setting low speeds for messaging or higher for streaming. Information is retrieved through APIs, to ensure consistency with other channels and keep in line with your digital strategy.

  • ONE UX for Digital Touchpoints – One Connectivity Experience for All Devices

    Our Cabin Wi-Fi Hub provides one harmonized portal across your entire fleet, for consistency that simplifies access for passengers and your operations. We deliver a pre-flight shop where passengers can purchase vouchers before boarding. This increases sales of your Wi-Fi plans and enables faster inflight redemption when passengers are onboard. We also offer a dedicated app or IFC functionalities via an SDK. Discounted Wi-Fi plans and other incentives can be purchased over the app, which enables built-in tracking and quick connectivity access – especially important for short-haul flights. By providing important passenger insights, our Digital Touchpoints allow you to better target services or promotions. With a transparent view of monetization opportunities, you’re able to boost your revenue while enhancing customer experience.

  • ONE Seamless Access Solution – One Simplified Approach to Connect PAX

    As a global, Tier One telco carrier with 12 years of in-flight Wi-Fi expertise, we offer the best in-air internet service available – along with access to the industry’s largest partner ecosystem. We’re extremely proud of our innovations. A few years ago, we played a major role in building the world’s very first integrated satellite and ground-based LTE network for cabin Wi-Fi. And we’re not done yet! With our Deutsche Telekom Cabin Wi-Fi Hub, we’re on a mission to provide passengers a one connectivity experience. We will not stop innovating and working on simplifying the passenger online journey. We make it as seamless as possible to stay connected at all times – everywhere – with our products and services set to transform the in-flight experience for passengers and airlines alike.

  • ONE Connectivity Management – Reduces Management Complexity of Multiple IFC Providers

    If you’re like most airlines, you work with a variety of IFC providers, as well as with satellite or satellite plus air-to-ground solutions. That makes managing and routing traffic a complex operation. Thanks to our single Wi-Fi platform, operated over our Cabin Wi-Fi Hub, we offer the perfect solution. Our Connectivity Management module takes care of all your traffic routing needs. It offers centralized session and user management, AAA support, standardized APIs, and lawful interception facilitation. Plus, we understand global data compliancy regulations due to our ISP footprint in more than 50 countries, MNO relationships in 11, and several local ISP registrations and licenses. Let our Connectivity Management help you reduce complexity, streamline operations and provide consistent IFC experiences to customers.