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  • MORE THAN JUST WI-FI

    We simplify monetization, increase revenue and improve your brand image – while upgrading passengers to superior in-flight connectivity.

    Discover our ISP offering

  • EASY LOG-ON EXPERIENCE

    Passengers can get online with just one click on our app! And with Hotspot 2.0 enabled, logging on becomes completely seamless!

    More about our in-flight services

  • BE SMARTER WITH SURVEYS

    Our system gives you conclusive customer insights through state-of-the-art reporting and survey tools. Learn what your clients really want.

    More about our post-flight offering

  • TRUE BROADBAND IN THE SKY

    EAN, the integrated satellite and ground-based LTE network, provides a “like-at-home” internet experience for passengers in Europe.

    Learn more about EAN

  • SUPERIOR WI-FI ON THE GROUND AND IN THE SKY

    At Deutsche Telekom, we focus on our customers. Our technology and service innovations provide the best customer experience – anywhere, anytime, even in the sky! With our ISP offering, we help you connect your passengers and engage customer loyalty – by promising innovation, the best technology, and the most satisfying internet experience.

  • IN-FLIGHT CONNECTIVITY NEEDS GROW

    Airline fleet size is expected to double by 2035, with strong and resilient passenger growth of about 4.5%, and approximately 42.7 million in-flight users by 2020. That’s why we strongly believe there is increasing need for in-flight connectivity. At the same time, more than 60% of airline passengers feel that being online while flying is a necessity, not a luxury. We help airlines cater to this passenger requirement!

  • RELY ON AN EXPERIENCED ISP

    Deutsche Telekom (DT) has years of experience as one of the only telcos providing in-flight internet service, which is why we recently helped reinvent Wi-Fi in the skies across Europe. Take advantage of DT’s experience and state-of-the-art solutions that are crucial to quick and sustainable growth. We continually innovate to create future-proof features that enable optimized services to simplify and drive monetization.

  • TECHNOLOGICAL INNOVATION

    As the world’s first integrated satellite and complementary LTE-based ground network, the European Aviation Network provides ground-breaking in-flight connectivity across Europe. At Deutsche Telekom, we have proven our ability to build the best ground-based LTE networks. Now, we’ve also done it for the sky, thanks to pioneering work with our partners!

SUPERIOR EXPERIENCE:
PRE-FLIGHT, IN-FLIGHT, POST-FLIGHT

Deutsche Telekom’s in-flight connectivity solution provides the best customer experience while focusing on your airline’s requirements. With us, you have access to the industry’s largest partner ecosystem, support with streamlining processes, and the insight to learn what passengers really want. All that enables revenue growth along every step of your client’s journey – pre-flight, in-flight and post-flight. You can count on our expertise as one of the only telco providers offering Wi-Fi in the air.

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    Pre-Flight

    Get in touch with your passengers before they even board the plane, by allowing them to buy connectivity in advance. Our voucher system can be easily integrated into your booking process, or you can use our turnkey API.

    Smart Service for Satisfied Customers

    • HIGHER TAKE RATE

      Drive usage and revenue by allowing your passengers to buy before flying – during ticket booking

    • CUSTOMER LOYALTY

      Offer discounts to your most valued passengers; enhance marketing actions with incentives that attract

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    IN-FLIGHT

    Boost passenger comfort with exceptional in-flight connectivity and a quick log-on process. On even the shortest flights, our solution will be your must-have offering – a great way to boost take rates and revenue.

    Connecting Made Easier Than Ever

    • BEST EXPERIENCE

      We help provide a “one-click”, easy log-on experience with immediate Wi-Fi connection

    • HUGE TARGET AUDIENCE

      Secure access to the market’s largest global partner network, with hundreds of millions of subscribers

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    POST-FLIGHT

    With our post-flight solutions, you gain insights into customer needs and drive revenue by linking surveys to incentives. With conclusive information, decisive plans can be made that pave the way to a more profitable future.

    State-of-the-art Data Analysis

    • DEEP CUSTOMER INSIGHTS

      Our surveys provide insights about passenger expectations and preferences, so you can accurately target services

    • INTELLIGENT SURVEYS

      Drive your take-up rates by connecting your tailored survey directly to discounted Wi-Fi offers

Telekom In-Flight News

Achieving greater performance

Airlines Equipped with Deutsche Telekom In-Flight Service

As of today, our service is available around the globe, operating on more than 300 aircraft divided across 12 international airlines.

  • Aer Lingus
  • Air France
  • myAustrian
  • China Airlines
  • EVA AIR
  • Garuda Indonesia
  • Japan Airlines
  • KLM
  • Lufthansa
  • Malindo air
  • Scoot
  • Virgin Atlantic

WHAT MAKES A SUCCESSFUL ISP

As a leading ISP, we understand the multiple building blocks that need to be in place to ensure success. There are a few obvious ones such as reaching customer touch points, personalizing the customer experience, having a large partner ecosystem, and ensuring competitive pricing. However, there are a myriad of hidden contributing factors. To name a few: customer data management, legal compliance, continuous feature development, tax logic, accounting and reporting.

In addition to our pre-flight, in-flight and post-flight solutions, we provide service excellence with a dedicated in-flight team. By offering platform scalability, we help optimize costs while driving revenue through easy log-on and our huge customer base.

European Aviation Network

Unprecedented passenger connectivity for Europe’s aviation industry

The European Aviation Network (EAN) is the world’s first integrated satellite and LTE-based ground network that brings unprecedented passenger connectivity to Europe’s aviation industry. The new, innovative network from Inmarsat and Deutsche Telekom provides travellers in Europe with the advantage of in-flight, high-speed internet access. At the same time, airlines benefit from a cost-efficient, scalable connectivity solution that caters to the desires of their passengers.