An exciting year 2018 is (almost) behind the Inflight team. We are looking back at the 12 greatest highlight of this year for Inflight.
Read full article
SUPERIOR WI-FI ON THE GROUND AND IN THE SKY
At Deutsche Telekom, we focus on our customers. Our technology and service innovations provide the best customer experience – anywhere, anytime, even in the sky! With our ISP offering, we help you connect your passengers and engage customer loyalty – by promising innovation, the best technology, and the most satisfying internet experience.
IN-FLIGHT CONNECTIVITY NEEDS GROW
Airline fleet size is expected to double by 2035, with strong and resilient passenger growth of about 4.5%, and approximately 42.7 million in-flight users by 2020. That’s why we strongly believe there is increasing need for in-flight connectivity. At the same time, more than 60% of airline passengers feel that being online while flying is a necessity, not a luxury. We help airlines cater to this passenger requirement!
RELY ON AN EXPERIENCED ISP
Deutsche Telekom (DT) has years of experience as one of the only telcos providing in-flight internet service, which is why we recently helped reinvent Wi-Fi in the skies across Europe. Take advantage of DT’s experience and state-of-the-art solutions that are crucial to quick and sustainable growth. We continually innovate to create future-proof features that enable optimized services to simplify and drive monetization.
As the world’s first integrated satellite and complementary LTE-based ground network, the European Aviation Network provides ground-breaking in-flight connectivity across Europe. At Deutsche Telekom, we have proven our ability to build the best ground-based LTE networks. Now, we’ve also done it for the sky, thanks to pioneering work with our partners!
Get in touch with your passengers before they even board the plane, by allowing them to buy connectivity in advance. Our voucher system can be easily integrated into your booking process, or you can use our turnkey API.
Smart Service for Satisfied Customers
HIGHER TAKE RATE
Drive usage and revenue by allowing your passengers to buy before flying – during ticket booking
Offer discounts to your most valued passengers; enhance marketing actions with incentives that attract
Boost passenger comfort with exceptional in-flight connectivity and a quick log-on process. On even the shortest flights, our solution will be your must-have offering – a great way to boost take rates and revenue.
Connecting Made Easier Than Ever
We help provide a “one-click”, easy log-on experience with immediate Wi-Fi connection
HUGE TARGET AUDIENCE
Secure access to the market’s largest global partner network, with hundreds of millions of subscribers
With our post-flight solutions, you gain insights into customer needs and drive revenue by linking surveys to incentives. With conclusive information, decisive plans can be made that pave the way to a more profitable future.
State-of-the-art Data Analysis
DEEP CUSTOMER INSIGHTS
Our surveys provide insights about passenger expectations and preferences, so you can accurately target services
Drive your take-up rates by connecting your tailored survey directly to discounted Wi-Fi offers
Telekom In-Flight News
WHAT MAKES A SUCCESSFUL ISP
As a leading ISP, we understand the multiple building blocks that need to be in place to ensure success. There are a few obvious ones such as reaching customer touch points, personalizing the customer experience, having a large partner ecosystem, and ensuring competitive pricing. However, there are a myriad of hidden contributing factors. To name a few: customer data management, legal compliance, continuous feature development, tax logic, accounting and reporting.
In addition to our pre-flight, in-flight and post-flight solutions, we provide service excellence with a dedicated in-flight team. By offering platform scalability, we help optimize costs while driving revenue through easy log-on and our huge customer base.
European Aviation Network
Unprecedented passenger connectivity for Europe’s aviation industry
The European Aviation Network (EAN) is the world’s first integrated satellite and LTE-based ground network that brings unprecedented passenger connectivity to Europe’s aviation industry. The new, innovative network from Inmarsat and Deutsche Telekom provides travellers in Europe with the advantage of in-flight, high-speed internet access. At the same time, airlines benefit from a cost-efficient, scalable connectivity solution that caters to the desires of their passengers.