Deutsche Telekom’s in-flight connectivity solution provides the best customer experience while focusing on your airline’s requirements. With us, you have access to the industry’s largest partner ecosystem, support with streamlining processes, and the insight to learn what passengers really want. All that enables revenue growth along every step of your client’s journey – pre-flight, in-flight and post-flight. You can count on our expertise as one of the only telco providers offering Wi-Fi in the air.
Get in touch with your passengers before they even board the plane, by allowing them to buy connectivity in advance. Our voucher system can be easily integrated into your booking process, or you can use our turnkey API.
Boost passenger comfort with exceptional in-flight connectivity and a quick log-on process. On even the shortest flights, our solution will be your must-have offering – a great way to boost take rates and revenue.
With our post-flight solutions, you gain insights into customer needs and drive revenue by linking surveys to incentives. With conclusive information, decisive plans can be made that pave the way to a more profitable future.
EAN’s amazing inflight connectivity service relies on a functioning Mobile Core. In the second edition of our EAN Tech Update Series, we are explaining what we have done to ensure our Mobile More keeps going in all situations...including when disaster strikes.
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In the last months we have been busy improving the European Aviation Network (EAN) for our airline customers. In this first edition of our EAN Tech Update Series, we are explaining what we have done to improve our EAN monitoring capabilities.
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Record passenger numbers are accessing our award-winning inflight Wi-Fi solution, as airlines adopt digital strategies to cater for post-pandemic needs.
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As of today, our service is available around the globe, operating on more than 500 aircrafts.
As a leading ISP, we understand the multiple building blocks that need to be in place to ensure success. There are a few obvious ones such as reaching customer touch points, personalizing the customer experience, having a large partner ecosystem, and ensuring competitive pricing. However, there are a myriad of hidden contributing factors. To name a few: customer data management, legal compliance, continuous feature development, tax logic, accounting and reporting.
In addition to our pre-flight, in-flight and post-flight solutions, we provide service excellence with a dedicated in-flight team. By offering platform scalability, we help optimize costs while driving revenue through easy log-on and our huge customer base.
Unprecedented passenger connectivity for Europe’s aviation industry
The European Aviation Network (EAN) is the world’s first integrated satellite and LTE-based ground network that brings unprecedented passenger connectivity to Europe’s aviation industry. The new, innovative network from Inmarsat and Deutsche Telekom provides travellers in Europe with the advantage of in-flight, high-speed internet access. At the same time, airlines benefit from a cost-efficient, scalable connectivity solution that caters to the desires of their passengers.
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