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SUPERIOR EXPERIENCE:
PRE-FLIGHT, IN-FLIGHT, POST-FLIGHT

Deutsche Telekom’s in-flight connectivity solution provides the best customer experience while focusing on your airline’s requirements. With us, you have access to the industry’s largest partner ecosystem, support with streamlining processes, and the insight to learn what passengers really want. All that enables revenue growth along every step of your client’s journey – pre-flight, in-flight and post-flight. You can count on our expertise as one of the only telco providers offering Wi-Fi in the air.

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    Pre-Flight

    Get in touch with your passengers before they even board the plane, by allowing them to buy connectivity in advance. Our voucher system can be easily integrated into your booking process, or you can use our turnkey API.

    Smart Service for Satisfied Customers

    • HIGHER TAKE RATE

      Drive usage and revenue by allowing your passengers to buy before flying – during ticket booking

    • CUSTOMER LOYALTY

      Offer discounts to your most valued passengers; enhance marketing actions with incentives that attract

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    IN-FLIGHT

    Boost passenger comfort with exceptional in-flight connectivity and a quick log-on process. On even the shortest flights, our solution will be your must-have offering – a great way to boost take rates and revenue.

    Connecting Made Easier Than Ever

    • BEST EXPERIENCE

      We help provide a “one-click”, easy log-on experience with immediate Wi-Fi connection

    • HUGE TARGET AUDIENCE

      Secure access to the market’s largest global partner network, with hundreds of millions of subscribers

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    POST-FLIGHT

    With our post-flight solutions, you gain insights into customer needs, which you can use to drive revenue. With conclusive information, decisive plans can be made that pave the way to a more profitable future.

    State-of-the-art Data Analysis

    • DEEP CUSTOMER INSIGHTS

      Our reporting and analysis provide insights about passenger preferences, so you can accurately target services.

    • EXCELLENT CUSTOMER CARE

      Make your passengers happy by addressing them with superb Customer Care supported by our reportings and experience.

Telekom In-Flight News

  • EAN’s 5G Evolution

    EAN is currently based on LTE (4G) technology but we’re already working on an EAN roadmap towards 5G. In future, 5G will bring more capacity, performance and a better user experience to our customers, whilst ensuring backwards compatibility for LTE services.

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  • IMPROVING EAN’S SERVICE AVAILABILITY

    Service availability is hugely important for our EAN inflight broadband solution, as it directly impacts the user experience our airline customers offer their passengers. In our new Tech Update Article we share two examples of how we directly increased the service availability.

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  • Tweaking EAN’s Radio Network

    EAN’s radio network design is unique because it illuminates the sky instead of the ground. In the third edition of our EAN Tech Update Series, we explain how we ensure a perfect 3-D service experience in the air space above Europe.

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WHAT MAKES A SUCCESSFUL ISP

As a leading ISP, we understand the multiple building blocks that need to be in place to ensure success. There are a few obvious ones such as reaching customer touch points, personalizing the customer experience, having a large partner ecosystem, and ensuring competitive pricing. However, there are a myriad of hidden contributing factors. To name a few: customer data management, legal compliance, continuous feature development, tax logic, accounting and reporting.

In addition to our pre-flight, in-flight and post-flight solutions, we provide service excellence with a dedicated in-flight team. By offering platform scalability, we help optimize costs while driving revenue through easy log-on and our huge customer base.

European Aviation Network

Unprecedented passenger connectivity for Europe’s aviation industry

The European Aviation Network (EAN) is the world’s first integrated satellite and LTE-based ground network that brings unprecedented passenger connectivity to Europe’s aviation industry. The new, innovative network from Inmarsat and Deutsche Telekom provides travellers in Europe with the advantage of in-flight, high-speed internet access. At the same time, airlines benefit from a cost-efficient, scalable connectivity solution that caters to the desires of their passengers.