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Privacy Policy

General provisions

Deutsche Telekom attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

Where can I find the information that is important to me?

This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this website.

Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

Deutsche Telekom AG, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, acts as the data controller. If you have any queries, please contact us or the Group Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany datenschutz@telekom.de.

What data is recorded, how is it used and how long is it stored?

When you visit our website, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Art. 6 (1) f GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after 7 days at the latest. We reserve the right to statistically analyze anonymized data records.
Web form: Data such as your name, address, telephone number, country or e-mail address will not be collected unless you provide this information voluntarily.

What rights do I have?

You have the right
a) To request information on the categories of personal data concerned, the purpose of the processing, any recipients of the data, the envisaged storage period (Art. 15 GDPR);
b) To request incorrect or incomplete data is rectified or supplemented (Art. 16 GDPR);
c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art 21 (1) GDPR);
e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or objected according to (d) above;
f) To demand under certain circumstances the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
g) To data portability, i.e. you can receive your data which you provided to us, in a commonly used and machine-readable format, such as CSV and can, where necessary, transmit the data to others (Art. 20 GDPR);
h)To file a complaint with the competent supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen).

Data control for the social media plug-ins used

Some of the services websites include buttons for social media networks (LinkedIn button, twitter button) that you can use to recommend the services of Deutsche Telekom to your friends and family.
To ensure you retain full control of the data, the used buttons provide direct contact between the respective social network and the visitor only once you actively click on the button (one-click solution).
The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website.

Will my usage habits be evaluated, e.g. for advertising purposes, tracking or fraud prevention?

Explanations and definitions:
We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. We or companies commissioned by us to process data create usage profiles to the extent permitted by law. This information cannot be traced back to you directly. Subsequently we inform you generally about the various purposes and techniques. Afterwards you have the right to revoke your consent. However, please remember that in this case you may not have access to the full range of functions offered by our websites.

a) Purposes (Art. 6 Abs. 1 f DSGVO / §15 Abs. 3 TMG):
Profiles for designing the web portal based on needs:
We use clickstream analysis to improve our websites constantly. The clickstream corresponds to your movement path on the websites. Analyzing the movement paths provides us with an insight into usage habits on our websites. This lets us identify possible structural errors in the websites and thus improve the websites so they are optimally tailored to your needs. Individual users are not identified at any time.

b) Techniques

Cookies
We use cookies for certain services. These are small text files that are stored on your computer. They enable the system to tell if you repeatedly visit websites from the same computer.
Session cookies are cookies which are only stored on your computer for the duration of your Internet session and are required for transactions (e.g. to log in or to complete a purchase). They simply contain a transaction ID.
For certain services, we use persistent cookies, which are stored on your computer for future sessions. In this case, we notify you about the cookie’s storage period.
You can set your browser to prevent these cookies being stored or to delete the cookies at the end of your Internet session. However, please remember that in this case you may not have access to the full range of functions offered by our websites.

Measurement pixels
Measurement pixels are simply images measuring 1×1 pixels. They are transparent or are the same color as the background, making them invisible. If a website is opened that contains a measurement pixel, this small image is then downloaded from the provider’s server on the Internet and the download is recorded on the server. This way the process provider can see when and how many users requested this measurement pixel or visited a website. The provider can also see whether JavaScript is enabled or not in the browser. If JavaScript is enabled, additional information such as browser information, operating system, screen resolution can be recorded.
This function is normally executed by calling JavaScript; nonetheless the term measurement pixel is still used.

JavaScript
JavaScripts are used to call the application and to transfer the collected parameters to the particular service provider / measurement pixel provider.